Refund policy
At Tsenam, our products are made especially for you after your order is placed. Because our products are custom-made, we generally do not accept returns or exchanges for reasons such as choosing the wrong size, changing your mind, or ordering the wrong product.
1. Returns & Exchanges
We do not accept returns or exchanges for:
- Wrong size ordered by the customer
- Wrong color selected by the customer
- Change of mind
- No longer wanting the product
- Incorrect product selection
- Minor differences in color caused by screen/display settings
- Normal measurement variations within the manufacturer's tolerance
Please carefully review the size chart, product details, and design information before placing your order.
2. Damaged, Defective, or Misprinted Products
If your product arrives damaged, defective, or misprinted, please contact us within 7 days of delivery.
To help us investigate your claim, please provide:
- Your order number
- Clear photos of the product
- Clear photos/videos showing the issue
- Photos of the original packaging
- An unboxing video, if available
Our fulfillment partner requires evidence to verify damage or manufacturing/printing issues. Claims submitted after 7 days may not be eligible for a replacement or refund.
If the issue is confirmed to be a manufacturing, printing, or fulfillment error, we may provide a replacement or refund, depending on the circumstances.
3. Wrong Product Received
If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery with photos/videos of the item and your order details.
If the error is confirmed to be on our side, we will work with our fulfillment partner to arrange an appropriate replacement or refund.
4. Wrong Size Ordered
Please check our size chart carefully before ordering.
If you accidentally order the wrong size, we do not offer free returns or exchanges. Since the product is made to order, a replacement for an incorrectly selected size would require a new order at the customer's expense.
5. Size Variations
Apparel products can have minor measurement variations due to manufacturing.
A measurement difference within approximately ±0.5 inch is considered normal and is not eligible for a return or refund under Qikink's stated policy.
6. Order Cancellation
Because our products are made to order, orders may enter production shortly after being placed.
Once an order has been processed, it cannot be cancelled.
If you need to request a cancellation, please contact us as soon as possible after placing your order. We will do our best to accommodate your request if production has not started.
7. Incorrect Shipping Information
Please make sure your name, phone number, address, and PIN code are correct when placing your order.
Tsenam is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
If an order is returned to the fulfillment facility because it could not be delivered, additional shipping charges may apply if you request that the order be shipped again.
8. Lost Packages
If a shipment is confirmed as lost in transit, we will work with our fulfillment partner and shipping carrier to resolve the issue.
Where a refund or replacement is approved, it will be processed according to the applicable fulfillment and payment procedures. Qikink states that lost-in-transit claims are handled once the shipping status confirms the shipment as lost.
9. Refunds
If your refund is approved, it will generally be issued to your original payment method.
The time required for the refund to appear in your account may depend on your payment provider or bank.
Shipping charges may not be refundable unless the issue was caused by an error on our side or another circumstance covered by our policy.
10. How to Request a Refund or Replacement
Please contact us at:
Email: tsenamvision@gmail.com
When contacting us, include:
Order Number:
Reason for Request:
Photos/Videos:
Description of the Issue:
We will review your request and respond as soon as possible.
11. Important Note
Because Tsenam uses a third-party print-on-demand fulfillment service, certain return, replacement, and refund requests are subject to the fulfillment partner's processing requirements.
Our goal is to provide a fair solution whenever an item has a genuine manufacturing, printing, or fulfillment problem.